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How to manage FedEx Shipments

How to manage FedEx Shipments

Owned by Julie Varner-Miceli
Last updated: Mar 20, 2024 by Ken Janosek

This information is helpful if you need to make special arrangements with a FedEx delivery.

Step-by-step guide

What you can do with FedEx Delivery Manager

  1. Stay informed with delivery notifications.

  2. Request to redirect a package for free when you won't be home.

  3. Allow someone else to pick up a package for you.

  4. Save package delivery instructions for your driver.

  5. Place a vacation hold on packages.

  6. View picture proof of delivery.


Here is the link to the Delivery Manager site - https://www.fedex.com/en-us/delivery-manager.html#what  You can also download the app and sign up from here - https://www.fedex.com/fdmenrollment/?signup=true  



To check on the status of a package that hasn’t been updated online…

NOTE: You do not need an account to do this!

  1. Make sure you have the tracking number

  2. Make sure you have the address the package is being delivered to

  3. Call 1-800-Go-FedEx (1-800-463-3339)

  4. Go through the automated nonsense and ask to speak to an agent

  5. Ask them where the heck the package is, they’ll ask for the address its being shipped to

  6. If they ask who you are, explain you are with the company that ships the package. You do not have to be from MCPc, Centauri is paying for the shipping.


To redirect a package for pickup…

  1. Make sure you have the tracking number

  2. Make sure you have the address the package is being delivered to,

  3. Go to https://www.fedex.com/tracking

  4. Enter the tracking number

  5. You will see Manage Deliver just under the delivery information, click the dropdown, and click Hold at location

  6. Enter the address of the recipient

  7. Select or search for a location to hold the package

  8. Enter the persons personal email and phone

  9. Click ok

  10. You can also do this by calling Call 1-800-Go-FedEx (1-800-463-3339)


Other actions you need a FedEx account for…

  1. Create a shipment label (return or sending) (Pat Hoover, LaShay Ezell, Ken Janosek)

  2. Create a claim – Lots of documentation needed - (Pat Hoover, LaShay Ezell, Ken Janosek)