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Have you tried Centauri Helper to assist with your issue?

Centauri Helper can assist with many of your IT-related questions and is available 24/7 via Microsoft Teams.

Short, clear phrases like these work best when asking Helper for support:

What is the status of my ticket?
How do I report phishing emails?
I have a new phone, how do I install Duo?
How do I unlock my account?
Where is the UAF form?

If Helper can’t answer your question, you can also use the search bar below to access How To articles created just for you by our Service Desk team.

Search Knowledgebase here for easy fixes....

AD Self Service Plus - Unlock your account or reset your password

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When to use

Commonly Used by

Live links

When to use

Commonly Used by

Live links

  • Issues related to your computer or workstation

  • Network access changes

  • Requesting access to software or hardware

All Service lines

IT Service Desk Ticket

My Open Tickets  |   My Pending Approvals
After Hours Service Desk Support - 480-757-7714
Monday thru Friday: 7PM - 10PM EST Saturday and Sunday: 12PM - 6PM EST

  • LiveVox system related problems

  • Call Quality related issue with LiveVox

LiveVox Users

LiveVox Support Ticket

My Open Tickets  |   My Pending Approvals

  • Issues with the Compass Best Benefits and Premium Assist Application

  • General Compass Best Benefits and Premium Assist Support Requests

  • Questions regarding functionality in Compass Best Benefits and Premium Assist

  • EDI

  • Salesforce Support

Best Benefits and Premium Assist

Production Support Ticket

My Open Tickets  |   My Pending Approvals

  • Centauri Advance Application Support

  • Provider Portal support

  • Incoming Charts

Risk Adjustment, Coders, and Client Services

Risk Adjustment Advance Support

My Open Tickets  |   My Pending Approvals

  • Issues with the EA/RAMs Application

  • General EA/RAMs Support Requests

  • Questions regarding functionality in EA/RAMs

EES-IHMS

EA/RAMs Support

My Open Tickets  |   My Pending Approvals

  • Requesting a new user account, changes to a user account, and termination of user account(s)

  • Requesting a Concur account

  • International Travel Request 

  • Requesting access to Microsoft 365 applications on your mobile device.

    • Outlook

    • Teams 

Leadership

 

Submit a User Access Form (UAF)

Hardware and Infrastructure

  • Report Lost or Stolen Computing Equipment

  • Request the Build Out of a New Server

  • Server Removal Request

  • Request a New FTP

Software and Application Development

  • New Software Consideration Request

  • New Application Creation Request

  • Application Enhancement Request

  • OutSystems Project Submission

Project and Task Management

  • New Project Request in Jira

  • Jira Project Update Request

  • New Confluence Space Request

  • Confluence Space Update Request

Access and Account Management

  • Service Account Management Request

  • AZDO Project Access Request

Miscellaneous

  • Service Line Emergencies Contact List

  • New Vendor Request Form

  • AAR Request form

IT

 

 

 

 

 

 

 

Resource/Resource Forms/Other Access