Troubleshooting LiveVox Audio Issues

If you're having trouble with your headset in LiveVox, try these simple steps:

1. Unplug and Reconnect Your Headset

   • Unplug your headset from the computer.

   • Plug it back in, using a different USB port if possible.

   • If needed, switch ports with your keyboard or mouse.

2. Restart LiveVox (Important!)

   • Close LiveVox completely.

   • Open LiveVox again—this helps reset its audio settings.

3. Test Your Audio

   • Make a test call to your own cell phone.

   • Check if the sound is clear and at the right volume.

4. Adjust Your Computer’s Audio Settings (If Needed)

   • If the sound still isn’t working, check your computer’s audio settings.

   • Turn off any extra audio devices that you’re not using.

   • Restart LiveVox again after making changes.

5. Confirm It’s Working

   • If the test call sounds good, you’re all set!

   • If you still have issues, let your support team know.